If you would like to make changes to your accounts billing information such as billing address, billing contact, or credit card on file, you can do so following the steps below.

Add or Update your Payment Information

  1. Sign in to STACK, on a web browser, using your existing email address and password.
  2. Click the Company Settings dropdown in the upper right-hand corner, and select "Account Settings".
  3. In account settings, select the "Billing Information" tab on the left menu.
  4. Here, you can update your address, change the email for the person to receive invoices, and change credit cards.
  5. To change credit cards, click "Add Card", enter the card information, then click "Add Card" again.
  6. Scroll down to the bottom of the page and click "Save".

*If you do not click "Save" located at the bottom of the page, the changes you make will not be saved.

If your account was recently put on hold or deactivated due to an issue with processing your payment, you can reactivate it following the steps below.

Reactivate your STACK account

  1. Sign in to STACK, on a web browser, using your existing email address and password.
  2. Click the Company Settings dropdown in the upper right-hand corner, and select "Account Settings".
  3. In account settings, select the “Subscription” tab on the left menu.
  4. Select the subscription term you would like to renew or buy.
  5. You will then be redirected to a screen to update and confirm your billing information. This includes billing contact, credit card details, and billing address.
  6. Click “Continue” to save this information and reactivate your account.

If you need additional assistance, please contact us.

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