Troubleshooting can be intimidating, especially with all the factors involved. This article allows you to keep working while giving STACK the performance data via a HAR file to troubleshoot the issue.

Google Chrome

  1. Click the 3 dots in the upper right-hand corner of the browser
  2. Go to More Tools, then to Developer tools
  3. Click on the Network tab
  4. Look for the round button at the top left of the Network tab.
  5. If the round button is grey, click it once to turn it to red to start recording
  6. Check the box next to Preserve log
  7. Click the steps in STACK to illustrate the issue you are experiencing
  8. Save the HAR by right-clicking on the grid and choosing "Save as HAR with Content"
  9. Save this file to your desktop so you can email the file to your Customer Success Manager

Mozilla FireFox

  1. Click the 3 lines in the upper right-hand corner of the browser
  2. Choose Web Developer, then Network
  3. Click the steps in STACK to illustrate the issue you are experiencing
  4. Save the HAR by right-clicking on the grid and choose "Save ALL as HAR"
  5. Save this file to your desktop so you can email the file to your Customer Success Manager

Microsoft Edge

  1. Click the 3 dots in the upper right-hand corner of the browser
  2. Choose More tools, then Developer Tools
  3. Click on the Network tab
  4. Look for the square button at the top left of the Network tab.
  5. If the square is grey, click the green triangle to start recording
  6. Click the steps in STACK to illustrate the issue you are experiencing
  7. Save the HAR by clicking on the disk icon to the right of the red square
  8. Save this file to your desktop so you can email the file to your Customer Success Manager

Apple Safari

  1. From the upper Menu, choose Develop and then Show Web Inspector
  2. Click on the network tab
  3. Put a checkmark next to Preserve log
  4. Click the steps in STACK to illustrate the issue you are experiencing
  5. Click the Export icon
  6. Save this file to your Mac so you can email the file to your Customer Success Manager

If you do not see a Develop tab in Safari:

  1. Go to Safari Preferences
  2. Select the Advanced tab
  3. Click Show Develop menu in menu bar

If you need additional assistance, please contact us.

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