Since STACK runs in a web browser it's performance depends on several things.

  • The speed of your device’s processor and memory (RAM) space.
  • The web browser you're using.
  • The speed and reliability of your internet connection.
  • Any browser add-ons, toolbars, or firewalls that you have installed.
  • The size of the project you're working on (number of measurements, plans, takeoffs).

If the STACK app is crashing or running slower than expected, try working through these steps until the issue is resolved.

  1. Check the age of your device - If your computer or tablet is more than 5 years old, it's likely outdated or worn-out hardware that will significantly impact performance and should be replaced.
  2. Check to see if you’re using one of our preferred browsers - If you are not, please download one for the best experience.
  3. Check that your internet connection speed meets our minimum requirements - A simple, free speed test can verify your upload and download speeds.
  4. Clear your browser cache and reload your browser - Simple step-by-step guides can be found for your browser online.
  5. Check the file size of your uploaded project documents - ≤ 500 is preferred but performance will degrade once a project surpasses 5,000 plan pages. We recommend splitting up your project documents into two separate projects, once you pass this threshold as larger projects will run slower on the average device
  6. Check the number of takeoff templates - ≤ 100 is preferred but performance will degrade once a project surpasses 300 on the average device. We recommend splitting up your project documents into two separate projects, once you pass this threshold.
  7. Check the number of measurements - ≤ 1,000 is preferred but performance will degrade once a project surpasses 5,000 on the average device. We recommend splitting up your project documents into two separate projects, once you pass this threshold.

If none of these suggestions help, please contact us. It's helpful to include the following in your request for help:

  • A screenshot of your activity
  • A description of what you were doing when the crash or error occurred
  • A description of what is happening
  • A list of all the steps you took before you contacted STACK’s Customer Support team

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