Troubleshooting

Our team is here to help! Check out troubleshooting steps to resolve the most common challenges.

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7 articles in this collection
Written by Justin Ogilby, Troy Newman, Matt Hayden and 1 other

How To Create a HAR file to Send to STACK

This article will explain how to create a HAR file so STACK can analyze browser performance in Chrome, Firefox, Edge, and Safari

Written by Katie Blue
Updated over a week ago

Troubleshooting

Written by Justin Ogilby
Updated over a week ago

How to download Chrome or FireFox for Mac/PC

Using either Chrome or FireFox as your browser provides for the best experience with STACK to avoid slow uploads and lagging.

Written by Troy Newman
Updated over a week ago

How to clear your cache in Chrome/Firefox - For PC - Screen Shot

If you are experiencing slow uploads, lagging, problems printing to pdf or general issues in STACK, clearing your cache can help.

Written by Matt Hayden
Updated over a week ago

How to clear your cache in Chrome/Firefox - For Mac - Screen Shot

If you are experiencing slow uploads, lagging, problems printing to pdf or general issues in STACK, clearing your cache can help.

Written by Matt Hayden
Updated over a week ago

How to Correct a Scale

Learn how to correct or fix the scale after you have already completed a takeoff

Written by Matt Hayden
Updated over a week ago

How to Check for Performance Issues with Your Browser or Device

If you're experiencing slower app speeds or certain workflows aren't running as expected, follow these instructions to diagnose the issue.

Written by Katie Blue
Updated over a week ago