Troubleshooting Tips

System requirements and tips to help diagnose and fix general issues like slow uploads, lagging, problems printing to pdf, etc.

6 articles in this collection
Written by Troy Newman, Matt Hayden, and Katie Blue

Basic System Requirements

The browsers, operating systems, processor & memory, internet speeds, software, and hardware needed for STACK to perform best.

Written by Katie Blue
Updated over a week ago

Troubleshooting Browser and Device Related Performance Issues

Steps to diagnose and fix general performance issues like slow uploads, lagging, crashing, and workflows not running as expected.

Written by Katie Blue
Updated over a week ago

Download Chrome or Firefox

Avoid slow uploads and lagging - STACK performs best using Chrome, Firefox or Safari as your browser. Download instructions for Mac and PC.

Written by Troy Newman
Updated over a week ago

Clear Your Cache - Chrome, Firefox and Safari

Clearing your cache regularly can help prevent or fix slow uploads, lagging, problems printing to pdf and other general performance issues.

Written by Matt Hayden
Updated over a week ago

Using STACK with DuckDuckGo

Step to resolve STACK performance issues caused by the DuckDuckGo browser extension in Chrome.

Written by Troy Newman
Updated over a week ago

Create a HAR File for STACK

STACK may request HAR files to analyze browser performance in troubleshooting situations. Instructions for Chrome, Firefox, Safari, and Edge

Written by Katie Blue
Updated over a week ago