Life Outside of STACK is our feature series that introduces you to some of the faces behind the brand. Today we are featuring our Senior Director of Customer Success and Account Management, Kim Johnson.
Tell us your job title, how long you’ve been at STACK, and briefly describe a typical day at work for you.
My title is Senior Director of Customer Success and Account Management. That’s a fancy way of saying ensuring our customers have a great experience, their needs are being met, and anticipating new ways that we can delight them. I have been at STACK for two and a half years. Each day is truly different! I typically meet with a different team member every day to hear how our customers are feeling, new requests they’re hearing from our customers, and help problem-solve new challenges. I’ll meet with our Product Managers to share and advocate important features for our customers. I’ll meet with Marketing to connect on ensuring our new features are being communicated to our customers the right way or brainstorming better ways to onboard our customers with New Sales.